Contact Support

INTEGRATED Engineering Software understands that the process of designing devices involving electromagnetic and particle trajectory analysis is very refined. There are many aspects of the design process that require not just the right tools, but also support by the experts; those who know the details and interact with many customers, solving a variety of problems every day.

Technical Support is one of the highest priorities at INTEGRATED Engineering Software. We offer the highest level of customer service and support in the industry. Starting with your very first contact, our professional team is available to fully discuss your design needs. Your INTEGRATED program comes with a one-year full-service maintenance package including software updates and technical and application support via phone, email and documentation. Additional support services such as custom software development, workshops and seminars are also available.

Requesting Support

In order to expedite technical support, please be in front of your computer with your INTEGRATED program running, with below info.

  • your company name
  • your company email address
  • phone number
  • program release version and key number (SK/NPU…) with all correspondence

If confidentiality is an issue, contact your INTEGRATED Engineering Software Account Representative to discuss a non-disclosure agreement.

1\ Create Ticket

Login to the Support Request form. The form includes a file upload option. Please upload all relevant files in a zip file to include with the request.

2\ By Phone

Live technical support hours.
Monday through Friday 8 a.m. to 5 p.m. Central Time, excluding Canadian holidays

Our Technical Support Team

Our technical team is staffed with highly trained professionals – with Masters and PhD degrees – who work hand-in-hand with our customers. They utilize the most up-to-date testing and benchmarking methods and are constantly reviewing programs and documentation for fine-tuning.

If you encounter any problems that are not easily solved by the technical FAQ’s posted, please contact us, and one of our technical support staff will assist you. They can answer your questions about the software and work through your design to offer recommendations.

Dr. Doug Craigen has been with INTEGRATED Engineering Software for over 20 years. He earned his B.Sc. from the University of British Columbia, and both M.Sc. and Ph.D. in Semiconductor Physics from the University of Waterloo. He was an Assistant Professor at Acadia University and a Research Associate at the University of Winnipeg. His previous experience also includes magnetic shielding, interfacing equipment to computers, modeling microwave communication networks, and analyzing test data. At INTEGRATED he has worked with scientists and engineers around the world assisting them in making decisions about how best to use software for simulation in diverse electromagnetic applications.

Dr. Prasad has been involved in developing INTEGRATED Engineering Software programs for over 28 years. He obtained his Ph.D. in 1983 and is specialized in the simulation of the real world electromagnetic field models. Dr. Prasad has considerable expertise in the minimization of the complexity of the real world models without losing its electromagnetic functionality. With almost three decades of experience in the simulation of electric, magnetic, thermal, and high frequency electromagnetic problems.

Dr. Amandeep Bal has been in Testing and Benchmarking group at INTEGRATED Engineering Software since 2015. She has Ph.D. in Semiconductor Physics from Guru Nanak Dev University, India and worked as Assistant Professor before coming to Canada. She is committed to provide significant value and updated technology information to customers.